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General

T-Rex HT

T-Rex BMC

T-Rex ML

PreWire

T-Rex Background Media Control

The following troubleshooting guide is provided to help solve some simple problems you have. In the event the solution does not help, call us for further assistance.
 
On the room wallplates, there are multiple sources lit at the same time.
Engage the system reset switch on the front of the system rack. This will reboot the system and attempt to correct the problem. If the problem still persists, call for assistance.
None of the buttons are lit on the wall panel.
Make sure power is on. Check to see if the power light is lit on the system rack. If not check the assigned circuit breaker and reset it if necessary.
The touch panel display is blank.
Make sure power is on. Check to see if the power light is lit on the system rack. If not check the assigned circuit breaker and reset it if necessary.
When I select a source I cannot hear anything.
  1. Make sure the room is not currently muted. The Mute button will flash when muted.
  2. Make sure the source is turned on.
  3. Make sure the source is playing or has a valid channel selected.
My wireless transmitter doesn't do anything.
  1. Make sure your line of sight to the receiver is clear. If need be, stand in front of the receiver and attempt a command. The receiver should light in response.
  2. 2. If outdoors, move the transmitter around and try to get a response. You may be in a dead spot and moving around should solve the problem.
 For more information, please call 1-800-746-0080
or e-mail us at
support@tandemsi.com